FAQ
Q: What makes the TitleSouth Real Estate Closing Center so special?
A: First, the physical facilities at each Closing Center location were conceived, planned, designed, and equipped with one, singular purpose in mind - to build the finest real estate closing facility in the Birmingham area. The furniture, equipment, software and layout all were selected to enhance the closing process and make closings more efficient for the participants and staff and more pleasant for buyers, sellers and lenders
Next, we perform only one service - real estate closings - and we constantly review our policies, procedures, software and equipment to ensure that we are employing industry-best practices in the delivery of that service.
Finally, the key to any service business is the people that deliver the service. The professional staff of the TitleSouth Real Estate Closing Center was selected because of their knowledge, skills and experience. They are committed to performing their jobs in an efficient and professional manner but with a lighthearted, humorous and pleasant demeanor that helps buyers and sellers relax and enjoy the closing process. After all, closing is one time when almost everyone gets something they want - the buyer gets a new house, the seller sells a house that they want or need to sell, and the realtor completes a successful sales transaction.
After closing, we want to know how we did. After the closing, we invite agents to participate in an on-line satisfaction survey so that you can provide us with feedback about your experiences at the TitleSouth Closing Center. If you have a pleasant experience at the Closing Center we want to know about it. If we fail, for any reasons, to live up to your expectations, we want to know about it even more.
Q: Are closings at the Closing Center conducted by attorneys?
A: In recognition that realtors in the Birmingham area are accustomed to attorneys performing their closings, all closings conducted by the TitleSouth Real Estate Closing Center will be performed by an attorney, unless you agree that the closing can be performed by one of the Closing Center's experienced Closing Administrators.
Q: What if we need additional legal documents drafted in connection with the closing or to meet requirements on the title commitment?
A: The TitleSouth Real Estate Closing Center is not a law office, and its employees may not prepare legal documents or give legal advice. However, the same attorney responsible for drafting the note, mortgage and deed generally can draft any necessary additional legal documents. The cost of preparing these documents will be determined by the attorney, and payment for those services will be paid directly to the attorney at or before closing. If you want to use another attorney to draft additional required legal documents, those documents should be provided to the Closing Center and the title company prior to execution to ensure that they meet the title company's requirements to clear the particular exception to which they apply.
Q: Do we have to use TitleSouth for our title insurance to close at the Closing Center?
A: If you have a title commitment from a title company other than TitleSouth, call us. We generally are able to close on title commitments issued by title companies other than TitleSouth, but we often need some additional time to obtain approval from that title company's state office
Q: Will you come to our office to do closings?
A: We can come to your office to do a closing when our schedule permits - generally during early and mid-month, we should be able to accommodate such a request. At the end of the month, however, it may be difficult for us to come to your office for a closing.
Q: Can you do "remote" or "mail-away" closings?
A: Under most circumstances, we can arrange this, but we ask that you give us as much advance notice as possible whenever a buyer or seller cannot attend the closing.
Q: Will you take a personal check from the purchasers?
A: We require "good funds" in the form of an incoming wire transfer or a cashier's check drawn on a local financial institution. We will accept personal checks for small sums due to last minute changes to the closing costs. Contact the Closing Center for more information.
Q: Where are your offices located?
A: Our offices are at 4647-E Highway 280 (Riverhills Shopping Center), Birmingham, AL 35242 and at 3170 Highway 31 South, Pelham, AL 35124 (in the same building as the Shelby County RealtySouth office). Both offices are easily accessed from nearby interstate highways and have ample and convenient parking.